If you are using a Microsoft Word template, you will need Microsoft Word on your computer. If you open the Word document in other text editing programs, the formatting will not be correct. If you don't have Word, you can download a free trial version on Microsoft's website.
You may not have the same fonts in your version of Microsoft Word that you see in the sample on your product package. Don’t worry; there are lots of great, free font resources on the web. We like dafont.com, which has a huge variety of font options at no cost to give you the look you want.